20% off your first order. Free Delivery on orders over £50.

Terms and Conditions

The supplier of the goods under your order is byRuby whose registered address is 4 Elystan Street, London, SW3 3NS (company registration 10767605). All communications are to be made to orders@byRuby.co.uk , by calling 02088967541 , or by post to byRuby, 4 Elystan Street, London, SW3 3NS.

Your byRuby Account and Passwords

Subscription + delivery

Delivery

We pride ourselves on our customer service and we are committed to providing accurate and speedy delivery. We use a independent, third party delivery service and whilst we have chosen them for their speed and care in handling frozen product, we can not be held responsible for factors out of our control after pick up from our premises. Delivery is quoted for the UK mainland*. We aim to dispatch your goods the next working day of receipt of your order which will then be delivered within 24 hours of dispatch. Orders placed on a Friday, Saturday or Sunday will be dispatched the following Monday for delivery Tuesday. If you wish to have your items delivered on Saturday there will be an extra £16 charge to be paid before dispatch. Please email us if you wish to change or amend a delivery day


Express Delivery (Express 24 hour service) - £7.35
Orders over £50 - FREE
Saturday delivery - £16


*This excludes The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Please contact us for a delivery quote for these locations.

Returns

byRuby is committed to selling only high quality products that we are confident you will enjoy however If you are not happy with any items, please photograph the product and contact us at orders@byRuby.co.uk or call us on 02088967541 within 14 days of purchase of your items. It is at our discretion to issue a refund for any items.

Get %20 off your first Order

20% off all first orders - no minimum spend! With code NEW20. 
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