We pride ourselves on our customer service and we are committed to providing accurate and speedy delivery. We use an independent, third party delivery service and whilst we have chosen them for their speed and care in handling frozen product, we can not be held responsible for factors out of our control after pick up from our premises. Delivery is quoted for the UK mainland*. We aim to dispatch your goods the next working day of receipt of your order which will then be delivered within 24 hours of dispatch. Orders placed on a Friday, Saturday or Sunday will be dispatched the following Monday for delivery Tuesday. If you wish to have your items delivered on Saturday there will be an extra £16 charge to be paid before dispatch. Please email us if you wish to change or amend a delivery day
Express Delivery (Express 24 hour service) - £7.35
Orders over £50 - FREE
Saturday delivery - £16
*This excludes The Highlands and Islands of Scotland – postcodes IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE. Please contact us for a delivery quote for these locations.
Food left in a safe place on delivery is at the owners own risk, if any damages to goods is made at this time.
byRuby is committed to selling only high quality products that we are confident you will enjoy however If you are not happy with any items, please photograph the product and contact us at orders@byRuby.co.uk or call us on 02088967541 within 14 days of purchase of your items. It is at our discretion to issue a refund for any items.
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